Terms & Conditions

Introduction to the Platform

The Rixa Platform is operated by Rixa Solutions Company, registered under number 7053871518, with its address at Building 3598, Abdulaziz Ibn Muhammad Ibn Saud St, Al Faisaliyah Dist.

Rixa enables users to search for, book and pay for beauty and care services provided by salons, spas and professionals participating on the Platform.

For the purposes of these Terms:

• Rixa or the Platform: The Rixa website and application and the services associated with them.
• User: Any person who visits the Platform, creates an account or makes a booking.
• Service Provider: The salon, spa or professional that provides the booked service.
• Service: A beauty or care service offered for booking through the Platform.

Acceptance of the Terms

By creating an account, making a booking or using the Platform, the User acknowledges that they have read and accepted these Terms.

The Privacy Policy, Cancellation and Refund Policy, and the specific terms relating to the service or offer displayed before the booking is confirmed shall form an integral part of these Terms. In the event of any conflict, the mandatory provisions of applicable law shall prevail, followed by the specific terms accepted by the User before making the booking.

If the User does not agree to these Terms, they must cease using the Platform.

Eligibility for Use

To create an independent account and make a payment, the User must be at least eighteen years old and possess the necessary legal capacity.

The guardian of a person with limited or no legal capacity may use the Platform or make a booking on that person’s behalf and under the guardian’s responsibility, in accordance with the applicable legal requirements.

Account Creation

The User shall:

1. Provide accurate and complete information and update it whenever it changes.
2. Maintain the confidentiality of login details and not allow any third party to use the account.
3. Notify Rixa immediately upon suspecting that login details have been lost or that the account has been used without authorisation.
4. Bear responsibility for transactions carried out through the account, unless it is established that they occurred against the User’s will and without negligence on the User’s part.

The account is personal and may not be sold or assigned. Rixa may request verification of the User’s identity where necessary to protect the account or prevent fraud.

Nature of Rixa’s Role

Rixa operates as an intermediary technology platform connecting the User with the Service Provider and does not itself provide beauty or care services, unless expressly stated otherwise.

The Service Provider shall be responsible for:

• The accuracy of the service description, duration and requirements.
• Providing the service at the agreed time.
• The quality, safety and professional results of the service.
• The validity of licences and compliance with health and professional requirements.
• The conduct of its employees and professionals.
• Addressing any effects or complaints relating to the performance of the service.

Rixa shall remain responsible for its obligations relating to the operation of the Platform, the processing of bookings and payments, and the provision of support, within the limits of its actual role and the applicable laws.

Pricing

Rixa displays information relating to Service Providers based on information supplied by them or available from official sources.

Rixa may verify the establishment’s information and licences; however, the appearance of a Service Provider on the Platform shall not constitute an absolute guarantee of the quality of all its services or their suitability for every User.

The User must review the service description, price, duration, location, cancellation policy and any health instructions or precautions before confirming the booking.

Website Content and Intellectual Property

The User shall attend at the specified time and follow reasonable instructions relating to the service.

The User must disclose to the Service Provider any allergy, health condition, pregnancy, treatment or information that may affect the safety of the service where relevant. This shall not exempt the Service Provider from its professional duties or from verifying the suitability of the service where necessary.

Completion of the Booking

A booking is made by following the steps displayed on the Platform and becomes confirmed after:

1. Selecting the Service Provider, service and appointment.
2. Displaying the final price and the terms associated with the booking.
3. Giving the User an opportunity to review and correct the information.
4. The User confirming the booking.
5. Successful payment where advance payment is required.
6. Issuance of a booking confirmation message or notification.

A booking may be rejected or cancelled if the appointment cannot be confirmed, the payment transaction fails, an obvious material error appears in the price or information, fraud or misuse is established, or the Service Provider is unable to fulfil the booking.

If a paid booking is cancelled for a reason attributable to Rixa or the Service Provider, the amount shall be refunded in accordance with the Refund Policy, without prejudice to the User’s statutory rights.

User Obligations

Prices are displayed in Saudi riyals and include Value Added Tax and mandatory fees whenever applicable, unless otherwise stated before the booking is confirmed.

Prices may vary depending on the Service Provider, branch, date, time, service duration, selected add-ons or available offers. The User shall be bound by the final price displayed before payment.

Any subsequent amendment to the price shall not apply to a confirmed booking unless approved by the User or where there is an obvious material error. In such a case, the User shall have the option either to accept the correct price or to cancel the booking and receive a refund of the amount paid.

Rixa shall provide the User with an invoice or electronic statement showing the service, its cost, the total price, taxes and related fees.

External Links

Payments shall be made through the payment methods available on the Platform and through independent payment service providers.

The User authorises the payment provider to deduct the final amount displayed before the transaction is confirmed. A payment transaction shall not be deemed completed until confirmation of its success has been issued.

Transactions may be subject to verification and anti-fraud procedures, and a transaction may be rejected or suspended where there is suspicion that it is being used unlawfully.

If Rixa makes an instalment payment service available, it shall be provided through an independent and licensed provider and shall be subject to that provider’s terms and assessment. Rixa is not a lender or financier and does not guarantee that an instalment application will be accepted.

Amendment, Cancellation and Refund

The amendment and cancellation of bookings and the refund of their amounts shall be subject to:

1. The published Cancellation and Refund Policy.
2. The specific terms of the Service Provider displayed before booking.
3. The mandatory consumer rights prescribed by applicable laws.

Subject to statutory exceptions, the consumer shall have the right to terminate the service contract within the seven days following the date of contracting, provided that the consumer has not benefited from the service or obtained any benefit from it. The consumer shall bear the costs arising from termination unless otherwise agreed.

If the Service Provider cancels the booking or is unable to fulfil it, the User shall be entitled to a refund of the amount paid for the service not provided.

The User shall also have the right to terminate the contract and recover the amount paid if the performance of the service is delayed for more than fifteen days from the date of contracting or from the agreed date, unless the delay is caused by force majeure or the parties agree on another date.

The refund shall be made to the original payment method unless the User agrees to another method. The time required for the amount to appear shall be subject to the procedures of the bank or payment provider and the applicable statutory period.

Lateness and Non-Attendance

The User must arrive at the specified time. If the User is late, the Service Provider may, depending on the remaining time and the nature of the service:

• Reduce the duration of the service without compromising its safety.
• Offer an alternative appointment.
• Cancel the booking.
• Apply a lateness or non-attendance fee or refuse a refund.

Any fees or penalties may only be applied if they were clearly disclosed before the booking was confirmed and are legally permissible. No fee or penalty that was not disclosed in advance may be imposed.

Offers, Vouchers and Rewards

Offers, vouchers and loyalty programmes shall be subject to the terms stated when they are issued, including the validity period, the services and branches covered, and whether they may be combined with other offers.

Vouchers or promotional credits may not be converted into cash unless the offer or applicable law provides otherwise.

The terms of an offer may not be amended after it has been used in a confirmed booking in a manner that is detrimental to the User.

Reviews and User Content

The User may publish an honest review relating to their actual experience and shall ensure that the content does not include:

• False or misleading information.
• Abuse, defamation or threats.
• Personal information relating to third parties.
• Infringement of intellectual property rights.
• Unlawful content or content unrelated to the service.

Rixa may remove non-compliant content or restrict its visibility. A review may not be removed merely because it is negative.

The User grants Rixa a non-exclusive, royalty-free licence to display, host and process the content to the extent necessary for the operation of the Platform, without ownership of the content being transferred to Rixa.

Prohibited Uses

The User is prohibited from:

1. Using the Platform for any unlawful or fraudulent activity.
2. Impersonating another person or providing misleading information.
3. Creating fictitious bookings or misusing offers.
4. Hacking, disrupting or testing the Platform’s systems without authorisation.
5. Uploading harmful software or files.
6. Collecting User or Service Provider data by automated means.
7. Copying the Platform’s database or commercially exploiting it.
8. Using User or Service Provider data for unauthorised purposes.
9. Infringing Rixa’s rights or the rights of third parties.

Intellectual Property

The intellectual property rights relating to the Platform, including its name, trademarks, software, designs, texts, graphics and logos, belong to Rixa or its licensors.

The Platform’s content may not be copied, modified, republished or commercially exploited without written consent, except for the ordinary personal use of the services.

This shall not include content owned by Service Providers or Users, which shall remain the property of its respective owners.

External Services and Links

The Platform may integrate with independent services, such as payment, mapping, messaging, WhatsApp and instalment services.

Such services shall be subject to the terms and policies of their providers. Rixa shall not be responsible for the acts of an independent provider except to the extent of Rixa’s statutory obligations and its role in selecting the provider or technically integrating with it.

Platform Availability and Force Majeure

Rixa endeavours to make the Platform continuously available; however, it may be temporarily unavailable due to maintenance, updates, technical failures or circumstances beyond reasonable control.

Rixa shall not be liable for any delay or inability resulting from force majeure or an event beyond its reasonable control, provided that it takes appropriate measures to reduce the impact and notifies the User whenever reasonably practicable.

This shall not prejudice the User’s right to a refund for a service that was not provided where the refund is legally due.

Liability

Rixa shall exercise reasonable care in operating the Platform, processing bookings and payments, and providing support.

Rixa shall not be responsible for:

• The quality or professional result of a service provided by an independent Service Provider.
• Effects resulting from the User’s failure to disclose relevant material health information.
• Errors resulting from incorrect information provided by the User.
• Disruption of external services or failures occurring beyond Rixa’s reasonable control.

Each Party’s liability shall be limited to proven direct damages arising from its breach of its obligations. Nothing in these Terms shall exclude or limit any liability or right that may not legally be excluded or limited.

Account Suspension and Termination

The User may request closure of the account through the account settings or by contacting support.

Rixa may suspend or terminate the account if:

• The User materially breaches these Terms.
• The User uses the Platform fraudulently or unlawfully.
• The User places the security of the Platform or its Users at risk.
• Suspension or termination is required by law or by a direction of a competent authority.

The User shall be notified whenever possible. Termination of the account shall not affect previous rights, obligations or bookings, except as required by the nature of the termination and the applicable laws.

Privacy

The processing of personal data shall be subject to the Privacy Policy published on the Platform, which explains the types of data, the purposes of processing, the methods of sharing and retention, and the rights of data subjects.

Notifications and Electronic Communications

The User agrees to receive notifications relating to the account, bookings and payments through the application, email or the registered mobile number.

This consent does not include marketing communications that require separate consent in accordance with the applicable laws and the Privacy Policy.

Electronic notifications and records issued through the Platform shall constitute evidence of the dealings unless proven otherwise.

Amendment of the Terms

Rixa may amend these Terms where the services or legal requirements change.

The User shall be notified of material amendments before they take effect through an appropriate method. Amendments shall not apply retrospectively to confirmed bookings unless required by law or more beneficial to the User.

The date of the latest update shall appear at the top of these Terms.

Complaints and Contact

Enquiries and complaints may be submitted through:

• Email: care@rixa.app
• Telephone number: +966554867052
• In-application support channels: Profile → Feedback
• Address: Building 3598, Abdulaziz Ibn Muhammad Ibn Saud St, Al Faisaliyah Dist

Rixa shall review complaints and respond to them within a reasonable period, without prejudice to the User’s right to refer the matter to the competent authorities.

General Provisions

These Terms and the policies referred to herein constitute the entire agreement relating to the use of the Platform, without prejudice to the specific terms displayed to the User before booking.

If any provision is found to be invalid or unenforceable, this shall not affect the remaining provisions, and the provision shall be applied to the extent compatible with the applicable laws.

The User may not assign their rights or obligations relating to the account without Rixa’s consent. Rixa may transfer its rights and obligations in the event of a merger, acquisition or restructuring, provided that the User’s rights are not adversely affected.

The Arabic language shall be the authoritative language in the event of any discrepancy with another translation.

Governing Law

These Terms shall be governed by the laws applicable in the Kingdom of Saudi Arabia, and the competent judicial authority in the Kingdom shall have jurisdiction to hear any dispute arising from them.